I emailed to ask for a specific personalisation on the decoration. I received an immediate reply saying yes. I ordered immediately and received the item within a few days and was so pleased with it.
This was a gift, something I do each year. A keepsake for family which has become a tradition and I spend time looking for the right tree decoration.
It was beautifully packaged and came with an information leaflet.
I gave it to my niece this weekend and she was thrilled with it.